Tag Archives: southwest airlines

Published? Sort of.

One of my life goals was to be get published. Preferably a creative writing piece, but something nonetheless. Last Friday, I was. A PR newsletter. Though edited and picked apart by the PR gurus themselves (a typo missed …), I feel like the world of opportunity has made itself known.

Here is the piece for Veritas Communications’ Touchdowns & Fumbles:

“Too Fat To Fly” rap turns Kevin Smith into not-so-silent Bob

From terminal to Twitter, film directorKevin Smith takes on Southwest Airlines. Smith is accusing Southwest for unfairly ejecting him from his seat, saying the airline deemed him “too fat to fly.” Smith was removed from his flight, despite being buckled into his seatbelt and fitting between the seat handles. Although apologies have been given, Smith is demanding that Southwest make clear that their “Customer of Size” policy does not pertain to him. Sharing the story with his nearly 1.7-million Twitter followers, his audio “SMODcast” listeners and a barrage of YouTube videos, Smith claims to want nothing more than decency and an accurate apology. Southwest continues to stand by its “Customer of Size” policy despite the obvious discrepancies in criteria/enforcement, and did go so far as to phone Smith personally and to post a blog item about the whole incident. But at the end of the day, whether online or off, the lesson is simple: inconsistency brings any company – especially one in the customer service business – nothing but bad news.